This is the story of an angry customer (me) being talked off the ledge by an empowered customer service agent.

So I spent yesterday morning (and I mean all morning) trying to work out a bill with a major cellular phone carrier. My issue was that I sent a cancellation letter back in May for a data card that we hadn't used in several months. (A data card is something that you typically plug into a laptop computer to gain Internet access through your cellular provider).